BilleaseLog InDownload Now

Help Center

Frequently Asked Questions

Account

Billease is your online and hassle-free shopping partner that allows you to shop and pay at a later time. All you have to do is to submit an application form, wait for our approval. Once approved, an initial credit limit will be established, which can be used to purchase from our 4,000+ merchant partners.

Read more about the hassle-free Billease payment options here:

5 ways to pay your Billease installment

Easy - simply download our app from Apple App Store or Google Play Store and sign up for a Billease account. Once approved, an initial credit limit will be established, which can be used to purchase from our 3,000+ merchant partners.

Fast - We want you to enjoy your shopping experience as soon as possible. Approval can be immediate or up to one day depending on your submitted documents. The key is submitting complete and clear documents and valid IDs.

Just make sure you submit your online application before 6:00 PM because any applications beyond that will be considered as next day submission.

All applications submitted after 8:00 AM on a Sunday will be processed together with all the Monday applications on Tuesday. This allows our credit team to fully verify the information you provided and make better credit evaluation for everybody.

We value your feedback and take customer concerns seriously. You have the right to submit a complaint at any time, and doing so will not affect your access to our services.

1. For questions and suggestions, please email info@billease.ph. You may file an official complaint through any of the following channels:

  • Email: complaints@billease.ph
  • Live chat: available through the Billease app or the website

2. To help us review and resolve your concern as quickly as possible, please provide the following information:

  • Registered full name
  • Registered contact details (email address and/or mobile number)
  • Ticket ID / Case ID (for follow-up concerns)
  • Loan ID (if applicable)
  • Detailed description of the complaint
  • Screenshots or any supporting documents (if available)

3. We will acknowledge receipt of your complaint. Your concern will be reviewed and handled by our designated customer support team. We aim to resolve complaints promptly, and we may contact you if additional information is needed. You will be informed of the outcome once the review is completed.

Our office hours are from Monday to Friday, 9am to 6pm, excluding holidays.

If you are at least 18 years old and have a stable source of income, you are welcome to apply! In addition, we will also ask for your latest proof of income, proof of billing and one valid government ID to verify the information.

Examples of accepted proof of income: payslips, screenshots of bank transaction history, Upwork certificate of employment, Paypal transaction history, remittance slips, etc.

Examples of accepted proof of billing: Meralco bill (preferred), credit card bill, water bill, cable TV bill, post paid plan bill, etc.

Yes, it is okay if the proof of billing is not under your name. As long as it is recent and has your home address, it will work.

No, you do not need a credit card to be eligible for our installment plan.

We don't want to keep you waiting; we will send you an e-mail as soon as your application is approved. On the other hand, we will also notify you in case of non-approval through e-mail.

Before initiating the account deletion process, make sure that all your outstanding loans have been settled. Please note that once an account is deleted, it's irreversible, and in most cases, reactivation isn't an option. If you think you might need Billease's services in the future, it's a good idea to keep your account active with minimal activity. Should you decide to proceed with the account deletion, please contact our Customer Support team through this chat to assist you. We might need a few details to verify your identity, so keep them handy.

To learn more about our data retention policy, please check here.

No, we do not require a comaker or references as part of the installment application.

Yes! Freelancers are welcome to apply, as long as you meet the requirements. Please prepare proof of of source of income (such as PayPal transaction history, Upwork Certificate of Employment, bank transaction history, etc.) as part of the application process.

If you prefer paying via payment requests (coins.ph, PalawanPay, M Lhuillier, and Cebuana Lhuillier): Simply send us an email at pay@billease.ph and let us know the amount you would like to pay for. We will then send you a payment request, which you can use to make an early payment.

Note: payment requests for early payments are only valid within the day.

If you prefer paying via bank transfer: You can make early payments directly to Billease's bank accounts. Afterwards, send a copy of your deposit slip or a screenshot of your transfer to pay@billease.ph and wait for our confirmation.

If you are having financial difficulties and cannot make payments on time, please contact us and we will try to work out a payment schedule that works for you. Our only request is that you inform us before or on the due date in order to avail of a discounted charge.

There are many perks that customers can experience! You can:

  • Have a higher chance for a credit limit increase
  • Have a higher chance of availing cash loans
  • Build your credit score (we submit relevant data to credit bureaus)
  • Continue using Billease for all your wants and needs!

Of course! As long as you have paid off your current installment plan, you can re-avail for another one immediately. What's more, loyal customers with good payment records can enjoy added features, such as higher credit limit, longer installment terms, cash loans, and other cool perks.

Auto-Debit

Billease Auto-debit is a payment option offered by Billease in partnership with Alipay+ merchants. By authorizing a one-time account linking of your Billease account with the merchant, the merchant can debit an amount from your available credit limit without requiring further confirmation such as One-time Password (OTP) or biometrics security.

This payment option can be used for various payment scenarios including one-time and recurring payments.

The Auto-debit option is available through select Alipay+ merchants only.

On the merchant site, select the Auto-debit => Billease option in the payment method settings, then you will be redirected to Billease to authorize the account linking.

  • For an existing customer, just e-sign the Auto-debit agreement and set your repayment preferences for upcoming purchases that you will pay using the Auto-debit facility.
  • For a new customer, complete the online registration process which will only take less than 5 minutes. Once registration is approved, you can continue the account linking.

Go to your Billease account settings and click Auto-debit to view all your authorized Auto-debit arrangements with merchants. You can choose to unlink your account with the merchant or update your preferred payment settings for upcoming transactions.

The Auto-debit facility strictly requires authorization from you before we can link your account with the merchant.

If you see a loan on your Billease account that you don't recognize, go to your Billease account settings > Auto-debit and update the merchant setting.

If you no longer intend to authorize a merchant for future transactions, click on Unlink in the details page.

If you don't want to accept a charged transaction, contact the merchant and request for a refund.

To file a dispute for an Auto-debit transaction, please contact the merchant's customer service and provide identifiers such as order ID and/or transaction ID.

Please note that only the Merchant can reverse an Auto-debit transaction and turn around time may vary per Merchant. Any decision regarding the dispute depends on the terms and conditions (T&C) you agreed with the merchant prior to the account linking.

You may also contact Billease by sending an email to info@billease.ph with all the relevant details then we will file a dispute on your behalf. Please note that your request for any reversal depends on Merchant's policy.

Pay with Grace

Pay with Grace is a flexible payment plan that offers a 3 or 6-month grace period with 0% interest. This allows customers to pay off their purchases within the grace period without incurring any interest charges. Currently, it's offered by default to select online and offline Billease merchants.

The installment amounts remain the same to ensure that your payments are evenly distributed across the total payment period. During the 0% interest grace period, you are not being charged any interest. The consistent installment amounts provide a clear and manageable payment structure, making it easier for you to plan your finances. No interest is applied to the payments made within the grace period.

After the initial grace period (e.g., 3 months), the interest rate is 3.49% for the remaining payment period.

The minimum and maximum purchase amount to avail Pay with Grace depends on the merchant.

If the transaction amount does not reach the minimum required amount to avail Pay with Grace, the standard financing plan will be shown at checkout.

You can avail Pay with Grace based on the minimum amount set by the merchant. For instance, if the minimum amount for 6 months is PHP 20,000, your purchase must be at least PHP 20,000 for the 6-month option. If your purchase is below this but meets the minimum for 3 months, you will get the 3-month option. If it doesn't meet the minimum for either, you'll get the standard financing plan.

The total payment period can range from 9 to 12 months, including the initial 3 or 6-month grace period.

If you pay off the entire amount within the 3 or 6-month grace period, you will not be charged any interest.

Yes, you can make scheduled installment payments or pay off the entire balance before the grace period ends, all while enjoying 0% interest.

If you need more flexibility, you can follow the regular payment schedule and complete your installments over the 9 to 12-month period.

Once the grace period ends, you must follow the scheduled installment payments until the end of the 9 to 12-month period. You can also choose to pay all your installments with an interest rate.

No, there is no penalty for early payment. You can complete your entire installment within the grace period without any additional fees.

Once you have selected the Pay with Grace plan, you cannot change the payment terms. However, you can choose to pay off the entire balance early within the grace period without incurring any interest.

If you miss a payment, the grace period will end and you will need to pay according to the original schedule including penalty fee incurred for late payment.

You will receive a detailed payment schedule via email and you can always check your payment schedule and balance through our mobile app (Installments > Active).

Yes, the grace period duration (3 or 6 months) is determined by the specific offer from the merchant. Be sure to check the offer details when making your purchase.

You will see the Pay with Grace option at checkout if your purchase meets the minimum and maximum amount criteria (PHP 2,000 to PHP 100,000). The option will also be highlighted if the merchant offers this payment plan.

For any questions or concerns about your installment plan, you can contact our customer support team via chatbot. They will be happy to assist you with any inquiries regarding your payment schedule or remaining balance.

Limit Boost™

Limit Boost™ is a feature that allows Billease users to increase their purchase limits for transactions at over 10,000+ merchant partners. Perfect for when you're eyeing a bigger purchase than your current limit allows.

To activate Limit Boost™, simply tap the Limit Boost™ icon in the Billease app and submit a request. If you are eligible, your credit limit will be boosted immediately for your next purchase at your chosen merchant partner. At the checkout or cashier of a participating merchant partner, you'll automatically enjoy Limit Boost by selecting Billease as your payment method, with no need to do anything else.

No, there's no additional fee for requesting a Limit Boost™. It's just one of the perks of being a Billease valued customer.

The boosted limit is available for 3 days. If you don't use it or if you change your mind, you can cancel it and request a new one anytime.

Limit Boost™ can only be used for purchases with our merchant partners, which include over 10,000+ online and in-store merchant partners. However, it's not available for other loans or non-merchant transactions.

If you don't use the Limit Boost™ within 3 days, it will expire. But don't worry, you can easily request a new one when you're ready for your next big purchase.

To shop at online partners, simply click 'Continue Shopping' and add items to your cart from your chosen merchant's website or app. Select Billease as the payment option at checkout. To shop at in-store partners, just ask for the Billease QR code at the payment counter. Open the Billease app, click the Scan icon at the upper right corner and input the order amount.

EasyPace

GENERAL

An annuity is a fixed-installment consumer loan where you repay the borrowed amount through equal monthly installments (EMIs) over a set term. Each payment consists of both principal and interest, with the interest portion decreasing over time as you pay down the principal balance. This structure ensures that your monthly payments remain predictable while gradually reducing the overall interest cost.

An annuity loan follows a method of interest accrual on declining balance, meaning your monthly payment stays constant, but the interest portion decreases as more of each payment goes toward the principal. Unlike other loans where interest might be front-loaded or fixed, annuity loans offer a predictable repayment schedule while allowing you to reduce the balance by prepaying over scheduled minimum payment, which reduces next payment interest accruals and eventually lower total overpayment amount.

Annuity loans are available for purchases from select merchant partners. Eligible transactions may include electronics, appliances, and other consumer durables, depending on the partnership agreements with merchants. You'll see annuity as an option after scanning Billease QR.

To be eligible for an annuity loan, you must be an active Billease user with a good repayment history and meet the necessary credit assessment criteria. Eligibility may also depend on the specific merchant partner and purchase type.

Timely repayment of your annuity loan can positively impact your credit score, making it easier for you to qualify for larger Billease loans in the future. However, missed or late payments may negatively affect your credit profile and penalty may apply.

LOAN TERMS

You can avail of an annuity loan based on your personal credit limit and individual Merchant settings. Some merchants might not support annuity products.

The standard loan term is up to 24 months, consisting of 24 equal monthly installments. Each installment follows a predetermined repayment schedule, ensuring a consistent and manageable payment plan.

Interest is calculated as a monthly rate according to the contract multiplied by the rest of balance for the following month.

A declining balance interest calculation means that interest is charged only on the remaining principal balance. As you make payments, your principal reduces, causing interest charges to decrease over time. This method helps lower the total interest paid over the life of the loan.

A flat rate is an alternative way to express loan costs, where total expected interest and fee amount is divided by the number of contracted months. It is an alternative and simple way to understand the monthly cost of loan for a given term, also used to compare rates of different products and providers.

The loan includes a processing fee that covers underwriting and loan processing costs, as well as legally authorized charges outlined in your Promissory Note and Disclosure Statement (PNDS). Additionally, the processing fee is incorporated into the loan amount to ensure transparency in cost structure.

No, there are no other charges. All fees and charges are clearly outlined and disclosed in the Loan Agreement (PNDS) before loan approval.

REPAYMENT & PREPAYMENT

Yes, you can make payments above your scheduled EMI. Extra payments are applied directly to the principal, which helps reduce total interest costs and may shorten the loan term. Making additional payments allows you to pay off your loan faster while saving on interest expenses.

No, there are no penalties for early repayment. You can repay your loan in full or make excess payments at any time, reducing your total interest cost and potentially shortening your loan term.

When you make overpayments, the outstanding principal balance is reduced, which in turn decreases future interest charges. Overpayments may also shorten your loan term, and best of all, they do not incur any additional fees.

LOAN MANAGEMENT

After successful repayment and after the due date, Billease will send you an updated Amortization Schedule, as explained in the Promissory Note and Disclosure Statement. You will receive this schedule via email, and it will also be accessible in the app, allowing you to track your loan progress conveniently.

If you miss a payment, late payment penalties may apply, and your credit score could be affected. It is important to contact customer service immediately to discuss available options and avoid additional charges or negative impacts on your credit profile.

In some cases, Billease may offer payment extension options depending on your payment history and financial situation. Contact customer support to inquire about available arrangements.

If you experience financial difficulties, reach out to Billease customer support as soon as possible to discuss repayment alternatives or restructuring options to help manage your obligations effectively.

CREDIT LINE

Read the full Credit Line FAQ

ADDITIONAL INFO

Eligibility for another loan while repaying an existing one depends on your repayment history, overall creditworthiness, remaining limit, and individual financial assessment. Billease evaluates each application based on these factors before approving additional credit.

Once your loan is fully repaid, you will receive a confirmation, and your account will reflect a zero balance. Successfully completing a loan strengthens your credit history, making you eligible for better loan offers in the future.

Any payment made before the due date will be held and applied to the next scheduled installment first, with any excess allocated to the principal. Once a payment is made, the schedule is adjusted accordingly. If a past-due payment includes an overpayment, the system will allocate the funds appropriately, including applying any extra amount to the principal.

IMPORTANT REMINDERS

  • Carefully review the Promissory Note and Disclosure Statement before signing to ensure you fully understand the loan terms.
  • Familiarize yourself with all terms, conditions, and fees associated with the loan.
  • For any questions or concerns, reach out to customer support via the Billease chatbot for quick assistance.
  • Communicate only with authorized Billease agents through the official Billease app. Billease will never ask for your password or OTP—do not share these details with anyone.